COVID-19 & Indiana Employers

By April 6, 2020May 1st, 2020COVID-19

The Indiana Department of Workforce Development (DWD) assists employers and agents during the COVID-19 pandemic. Please review the COVID-19 Employer FAQs at

Also, the DWD advises that if an employer plans to lay off associates, employers have a legal obligation to provide unemployment benefits information to associates at the time of separation. At minimum, the DWD recommends that employers provide the below message to their associates:

Unemployment Insurance (UI) benefits are available to workers who are unemployed and who meet the requirements of state UI eligibility laws. You may file a UI claim in the first week that employment stops or work hours are reduced.

For assistance or more information about filing a UI claim (or questions about the status of your UI claim once filed), visit You will need to provide the Indiana Department of Workforce Development (DWD) with the following information for the state to process your claim:

  • A valid email account – your email address will become your Uplink Username.
  • Driver’s license or valid ID, address, Social Security number, date of birth and phone number.
  • Last employer’s name, mailing address, phone number, dates of employment and reason you are unemployed.
  • Bank routing number and account number if choosing direct deposit as your payment option (NOTE: Key2Benefits prepaid MasterCard® is also available).

Employers can provide their associates the above posting as a letter, email, text message, or flyer/poster. Employers can also download a UI brochure for their associates here.

And finally, as a reminder, unemployment benefits should be filed online, through a computer or smart phone. The DWD has set up a telephone application but the best and fastest way to apply is an online application. The DWD also states that employers can assist their associates by letting them file from a business computer if possible.

Our office will monitor COVID-19 updates closely and will send out additional announcements as we become aware of any updates. You can also review these updates on our website at too.

Please reach out to your representative with any questions.

Mike Parker

Author Mike Parker

Mike has 30 years of experience in unemployment cost control management, and has been with Thomas & Company for 25 years. He is the primary contact with state agencies building strong relationships, lobbying for opportunities that increase quality of service and efficiencies, and insuring compliance with state specific requirements. He works with the client service team, answering technical questions related to the unemployment insurance programs administered by the individual states and oversees the processes associated with wage audits and fraudulent claim inquiries. Mike is a member of the SIDES Operations Committee and currently sits on four Operations Committee subcommittees.

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