COVID-19 & Massachusetts Department of Unemployment Assistance Unemployment Fraud

By June 22, 2020August 7th, 2020COVID-19, Fraud

The Massachusetts Department of Unemployment Assistance (DUA) advises that criminal enterprises possess stolen personal information due to national data breaches that have occurred. These enterprises are using the stolen personal information to file large numbers of unemployment claims with the state as a part of a national unemployment fraud scheme.

As a result, the state implemented additional identity verification measures to delay the payment for claims throughout Massachusetts. Identity verification measures will help the state determine the validity of each claim filed. Moreover, to assist with this issue, employers should log into their accounts to review monetary determinations and ask associates if they filed claims. If any associate states that they did not file a claim, the employer should then complete a fraud reporting form at Once this form is completed and returned, the state will take appropriate action. Third-party administrators can also report suspected PUA/DUA fraud to


Our office will monitor COVID-19 updates closely and will send out additional announcements as we become aware of any updates. You can also review these updates on our website at too.

Please reach out to your representative with any questions.

Mike Parker

Author Mike Parker

Mike has 30 years of experience in unemployment cost control management, and has been with Thomas & Company for 25 years. He is the primary contact with state agencies building strong relationships, lobbying for opportunities that increase quality of service and efficiencies, and insuring compliance with state specific requirements. He works with the client service team, answering technical questions related to the unemployment insurance programs administered by the individual states and oversees the processes associated with wage audits and fraudulent claim inquiries. Mike is a member of the SIDES Operations Committee and currently sits on four Operations Committee subcommittees.

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