COVID-19 & the Idaho Department of Labor’s

By June 2, 2020COVID-19

The Idaho Department of Labor will utilize a call center to provide additional assistance to individuals who need to speak to a representative beginning June 1, 2020. Individuals who need assistance will eventually experience shorter hold times and allow the state to free up staff to handle more complex claim issues. Callers will be routed to call a new toll-free number, (833) 410-1009, where an additional 30 representatives will be available to answer calls, take new claims over the phone, and unlock accounts. The call center will be available from 8am to 5pm MT, Monday through Friday. Spanish speaking representatives will be available if needed.

Also, the state recently hired 20 additional staff members and will continue to use staff members from other divisions within the agency to help handle the large volume of claims. In Idaho, a total of 141,628 initial claims have been filed during the 10 weeks of COVID-19, which is 2.4 times the number of initial claims filed in 2019. The state’s seasonally adjusted unemployment rate jumped to 11.5 percent and non-farm payrolls lost 79,500 jobs in April 2020.

 

Our office will monitor COVID-19 updates closely and will send out additional announcements as we become aware of any updates. You can also review these updates on our website at http://www.thomas-and-company.com/covid-19/ too.

Please reach out to your representative with any questions.

Mike Parker

Author Mike Parker

Mike has 30 years of experience in unemployment cost control management, and has been with Thomas & Company for 25 years. He is the primary contact with state agencies building strong relationships, lobbying for opportunities that increase quality of service and efficiencies, and insuring compliance with state specific requirements. He works with the client service team, answering technical questions related to the unemployment insurance programs administered by the individual states and oversees the processes associated with wage audits and fraudulent claim inquiries. Mike is a member of the SIDES Operations Committee and currently sits on four Operations Committee subcommittees.

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