The Texas Workforce Commission (TWC) has been fielding anywhere from 60,000 to 1 million calls a day as a result of the COVID-19 pandemic. To accommodate this volume, the TWC launched a new automated virtual assistant to help claimants apply for benefits. This virtual assistant is named Larry and can instantly answer many of the most common questions about the unemployment process. Larry is expected to greatly relieve the pressure on the TWC website and call centers.
For more information, please visit www.texasworkforce.org.
Our office will monitor COVID-19 updates closely and will send out additional announcements as we become aware of any these updates. You can also review these updates on our website at http://covid19.thomas-and-company.com/covid-19/ too.
Please reach out to your representative with any questions.