COVID-19 & the Vermont Department of Labor

By April 11, 2020May 1st, 2020COVID-19

Calling the Claim Center:

The Vermont Department of Labor will implement an alphabetized structure for the intake of weekly claims and claimant inquiries beginning on Monday, April 12, 2020. This state advised that this process will reduce the number of calls directed to the claims center and will result in claimants to receive assistance.





Town Halls:

The state hosts a virtual town hall series to assist employers and their associates during COVID-19. To find the complete weekly schedule, including the link to listen to events live, please visit: Each town hall is recorded and available on YouTube at

Filing Claims:

The state recommends that associates follow the below steps to file for a claim for benefits.

  • Step 1: An associate is laid off from their employer and needs to file for benefits. The claim can be established in two ways: online at or by phone at (877) 214-3330 or (888) 807-7072.
  • Step 2: An associate will receive a confirmation number in an email that states their claim has been established.
  • Step 3: The claim will be processed into the system within 72 business hours. Once the claim is processed, the associate‚Äôs monetary eligibility determination will be mailed to them via USPS within 3 to 4 days. This monetary determination will serve as their only confirmation notification that their claim has processed.
  • Step 4: An associate can begin filing for weekly benefits. An associate must file a weekly claim to receive benefits. For each file week, an associate is filing for the previous week. An associate may file each weekly claim beginning each Sunday until Friday at 4pm. Please note, if they establish their initial claim on a given Friday, they cannot file for their first weekly benefit until the following Wednesday – as opposed to the usual Sunday. Associates can file for benefits online or by phone.
  • An associate does not need to wait until they receive their monetary determination in the mail before filing weekly claims. If claimants are unable to file, this is likely because their claims is still being processed or they are not monetarily eligible for benefits.
  • Step 5: Associates should continue to file claims weekly for each week that they are unemployed.

Claimant Handbook:

The state requires any claimants to attest they have read and understood the rights and responsibilities outlined in the Claimant Handbook. The handbook is accessible online only and includes information about claimant rights and information about claim responsibilities. This handbook can be found on the state website here:

The CARES Act:

The CARES Act provides additional support to individuals impacted by COVID-19. There are various provisions related to the Unemployment Insurance Program.

  • Pandemic Unemployment Compensation: This program provides an additional $600 payment for each weekly claim to all that file and are eligible. This program will be in effect beginning the week of March 29, 2020. Claimants do not need to take any additional action as the payment will automatically be included in each weekly payment.
  • Pandemic Unemployment Assistance: This program provides benefits to associates who are typically not eligible for regular benefits such as those who are self-employed and independent contractors. The state is in the process of building the program. The state will provide further communication on when this program will be active in Vermont.

Our office will monitor COVID-19 updates closely and will send out additional announcements as we become aware of any updates. You can also review these updates on our website at too.

Please reach out to your representative with any questions.

Mike Parker

Author Mike Parker

Mike has 30 years of experience in unemployment cost control management, and has been with Thomas & Company for 25 years. He is the primary contact with state agencies building strong relationships, lobbying for opportunities that increase quality of service and efficiencies, and insuring compliance with state specific requirements. He works with the client service team, answering technical questions related to the unemployment insurance programs administered by the individual states and oversees the processes associated with wage audits and fraudulent claim inquiries. Mike is a member of the SIDES Operations Committee and currently sits on four Operations Committee subcommittees.

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