The Idaho Department of Labor’s New Phone System

By December 1, 2020COVID-19

The Idaho Department of Labor installed new phone software to accommodate the rise in unemployment calls due to COVID-19. Individuals who require unemployment assistance should call (208) 332-8942 as the 800 number will no longer be used by the state.

Additionally, the state hired approximately 60 staff members to assist with the increase in unemployment workload. At least 49 staff members will answer phones from Monday through Friday, 8am to 5pm MT. Spanish speaking agents will also be available.

Individuals who wish to file for unemployment benefits can review common FAQs here: Individuals can also review how-to videos about  the application process here:


Our office will monitor COVID-19 updates closely and will send out additional announcements as we become aware of any updates. You can also review these updates on our website at too.

Please reach out to your representative with any questions.

Mike Parker

Author Mike Parker

Mike has 30 years of experience in unemployment cost control management, and has been with Thomas & Company for 25 years. He is the primary contact with state agencies building strong relationships, lobbying for opportunities that increase quality of service and efficiencies, and insuring compliance with state specific requirements. He works with the client service team, answering technical questions related to the unemployment insurance programs administered by the individual states and oversees the processes associated with wage audits and fraudulent claim inquiries. Mike is a member of the SIDES Operations Committee and currently sits on four Operations Committee subcommittees.

More posts by Mike Parker