COVID-19 & Indiana Department of Workforce Development

By March 24, 2020May 1st, 2020Uncategorized

The Indiana Department of Workforce Development (DWD) encourages employers to advise their employees affected by COVID-19 to file for unemployment benefits. that employers advise employees about unemployment benefits. Also, the DWD would like for employers to share the following information with their employees affected by COVID-19:

  • Employees can only file for benefits online with a computer, tablet, or smart phone.
  • Employees can file for benefits at the following website: Employees can find can review the state’s claimant handbook and frequently asked questions on this website too.

If employees still have questions, they can contact DWD via email or telephone.
Employees may contact the DWD by email at or by phone at 1-800-891-6499. For employees that elect to call, wait times will be longer than normal due to an extremely high call volume. As a result, the DWD requests that individuals only reach out with questions on the day corresponding with the first letter of their last name to assist with wait times:

  • Monday:  A-E
  • Tuesday: F-I
  • Wednesday: J-M
  • Thursday: N-T
  • Friday: U-Z, or if you missed your day.

Please contact your representative with any questions.


Mike Parker

Author Mike Parker

Mike has 30 years of experience in unemployment cost control management, and has been with Thomas & Company for 25 years. He is the primary contact with state agencies building strong relationships, lobbying for opportunities that increase quality of service and efficiencies, and insuring compliance with state specific requirements. He works with the client service team, answering technical questions related to the unemployment insurance programs administered by the individual states and oversees the processes associated with wage audits and fraudulent claim inquiries. Mike is a member of the SIDES Operations Committee and currently sits on four Operations Committee subcommittees.

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